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Clinician Login

PATIENT FEEDBACK

Kaymar tries to always improve every aspect of our organization. Our main focus is to provide quality services to our patients. We are interested in receiving your feedback, both positive and negative. We are committed to reviewing all feedback and suggestions with the goal of improving our practices.

To provide feedback,

1. Please fill out a patient satisfaction survey on our website at: http://www.kaymar.ca/english/view.asp?x=895

2. Send feedback by mail to the Director, Clinical Programs at Kaymar Rehabilitation Inc., 304–1471 John Counter Boulevard, Kingston, Ontario. K7M 8S8

3. Send feedback by phone to 613-542-8739 and ask to speak to the Director, Clinical Programs .

 

COMPLAINTS AND APPEALS PROCESS

If you have a concern or complaint about the service you are receiving, we ask you to talk to your Kaymar therapist. Many problems can be solved this way.

If you and your therapist cannot fix the problem, please call Kaymar and speak to the Director, Clinical Programs at 613-542-8739.

If the matter is not resolved to your satisfaction, you are then encouraged to talk to your Care Coordinator at the SECCAC.

Clients also have the right to have their complaint heard by the therapist’s Professional College. This is an organization established by the provincial government to oversee the practice of your therapist in Ontario. The College is responsible for protecting the public interest by setting standards for practice and having programs in place to see that therapists practice safely and effectively.

Privacy Statement

Kaymar Rehabilitation Inc. is a service provider agency of the South East Community Care Access Centre (CCAC). Your Care Coordinator at the CCAC requested Kaymar Rehabilitation Inc. to provide services for you in your home.

Kaymar Rehabilitation Inc. employs clinicians who provide dietetics services, occupational therapy, physiotherapy, speech and language services and social work intervention.

Kaymar Rehabilitation Inc. has policies and procedures in place to protect the privacy of the personal and health information collected by these clinicians. The policies outline how this personal and health information is to be collected, used, stored, disclosed and corrected in accordance with the latest provincial governments' information legislations.

You may contact the Director, Clinical Programs of Rehabilitation Services at Kaymar Rehabilitation Inc. if you wish to read these policies and procedures or your personal/health information record.                                                             


PERMISSION TO COLLECT PERSONAL HEALTH INFORMATION

The primary purpose for collecting personal health information about you is to be able to provide you with therapy, nutritional counseling and/or social work services.

We collect information about your health history, your physical condition and function and your social situation in order to help us assess what your needs are, to advise you of your options, and then, to provide the health care you choose to have. Kaymar Rehabilitation Inc. may need to share this health information with the South East Community Care Access Centre and its contracted service providers who supply nursing and personal support workers.  You have the right to withdraw your consent at any time; this must be presented in writing to Kaymar Rehabilitation Inc. 

INFECTION CONTROL

Kaymar has policies in place to keep you safe. This includes a policy on infection control.  Part of our infection control strategy is using ‘routine practices´. This means that every health care worker should follow the same steps with every client to reduce the risk of spreading germs between clients. They should:

  • wash their hands with soap or a hand sanitizer before and after any client contact 
  • wear disposable gloves when they may come in contact with blood or body fluids    
  • cover cuts or scratches with a bandage until healed 
  • dispose of contaminated material in a safe manner 
  • use of gown / mask / face shield if blood or body fluids may be splashed or touch the health care provider

Prior to your first visit with your therapist, they will ask required questions on the Acute Respiratory Illness (ARI) screening tool. Clients with ARI will have a fever (>38°C) and a respiratory illness, which may include a new or worsening cough or shortness of breath.

Health care workers also have extra steps to follow in the case of certain known or suspected infections.   These precautions are designed to protect you and are an important part of preventing illness.

 

SMOKE-FREE CLIENT SERVICES

Therapists at Kaymar have the right to ask you not to smoke while they are in your home providing health care services.  Ontario’s Smoke-Free Act states that if you or your family member refuses to stop smoking in the therapist’s presence, the therapist may leave your home without providing further services. However, they would not leave if doing so would present an immediate, serious danger to your health or any person in the home. 

Before making the decision to leave, the therapist will try to help solve the problem with you so that your service can be received e.g. shorten appointment duration, contract with you for X number of minutes, complete as much of the intervention outside if possible and relevant, etc.

 

Contact Information

Kaymar Rehabilitation Inc.

304 – 1471 John Counter Boulevard, Kingston, Ontario. K7M 8S8

Tel. (613) 542-8739

Fax: (613) 542-8468


 

YOUR SAFETY IS IMPORTANT TO US

Kaymar is committed to providing you with safe care and continually improving your safety in your home. We can work together to make that happen. Please review the enclosed questionnaire and following tips for improving your health and safety.

1.      Communicate with health care providers

2.       Provide Information: 

  • Provide information on your health and any pertinent medical problems to your health care provider and report any changes in your condition.

3.      Ask questions:

  • Don´t be afraid to ask questions- your health care provider wants you to understand. Write down any questions so that you don´t forget to ask during your visit. You could also write down the answers so that you can review them after the visit.    Ask a family member or friend to be present for your appointment. It is easy to get overwhelmed by information, especially if you are ill.

4.      Understand your treatment plan and instructions:

  • It is your responsibility to ensure that you understand any instructions given to you by your health care provider. If you don´t understand, ask questions.   
  • Inform your health care provider if you expect or experience any difficulty in following the instructions. 
  • Make sure you understand and can read any written instructions given to you.
  • Know how to contact your health care provider if you are experiencing any difficulties.

5.      Participate in decision making:

  • Be an active participant in your health care. This means educating yourself about your condition so that you can participate in the decision making process. The more informed you are, the better prepared you are to make decisions.  It also means that you need to involve yourself in understanding your options and that you communicate your wishes to your health care provider. Kaymar therapists will help you with this by sharing information about your treatment plan-the ‘what´ and the ‘why´ of the options available to you. Ask questions of your health care provider- they want you to be informed!

 


 

HAND HYGIENE

Effective hand hygiene is necessary to control infection. 

 

What is hand hygiene?

Hand hygiene refers to cleaning your hands, either using soap and water or a waterless hand sanitizer.

Why is hand hygiene important?

Illness causing germs can live for days on contaminated surfaces or items. Hands are easily contaminated by touching these surfaces or items and the illness causing germs enter the body through touching the eyes, nose or mouth or through eating. Hand washing can prevent these germs from entering the body and significantly reduce your chance of getting sick.

When do I need to perform hand hygiene?

Hand hygiene should be performed:

  • after personal care (i.e. blowing your nose, using the washroom)
  • after assisting another with personal care 
  • before preparing or eating food 
  • after touching potentially contaminated surfaces (i.e. any surface, linen or items used by someone who is ill, or any surface/item touched by many people, such as a grocery cart, etc).

Our Purpose
Our 40-member team of dedicated, multi-disciplinary professionals strives to support adults, families and children as they respond to the challenges of living, working and learning in their communities.
Contact Us

304 – 1471 John Counter Boulevard, Kingston, Ontario. K7M 8S8

Tel: (613) 542-8739
Fax: (613) 542-8468