Kaymar is driven by the primary goal of addressing a patient’s needs to effect measurable, functional changes in their status to that they may participate in life as fully as possible. It is not possible to achieve improved independence and safety without using a patient-centred approach.
All care plans are developed with patients in an open, transparent and respectful manner. Additionally, Kaymar sources information on patient satisfaction and feedback on direct therapy through our Patient Satisfaction Surveys.
To complete, click on the survey below:
In addition to our patient satisfaction surveys, Kaymar is always interested in including the representation of patient voice in our organization’s policies and procedures. Part of this effort includes the building of a pool of patient and family focus group members.
Kaymar Committees exist to provide guidance and support to our clinicians and staff. All committees have clinician, management and administrative representatives. The committees provide forums that enable Kaymar to achieve strategic plan goals, spearhead education and mitigate or eliminate risks to the organization, patients, clinicians and staff. See below for further information on each committee.
Support for and implementation of an ethical framework to address and review ethical issues. Provide a non-judgemental forum for discussion of ethical issues. Oversee implementation of recommendations/changes resulting from ethics reviews.
JOINT HEALTH & SAFETY
Identify, develop and implement training and or policies related to Joint Health & Safety Initiatives to support a safe environment and culture in the organization.
INFECTION PREVENTION & CONTROL
Ensure compliance with best practice standards for infection prevention and control. Identify improvement opportunities in current practices and develop and deliver IPAC focused education.
QUALITY & RISK MANAGEMENT
Identify and mitigate risks to patients, clinicians, staff and the organization. Identify and implement quality improvement initiatives based on need/gap analysis. Review, analyze incident reports to identify opportunities for process changes/improvements to mitigate risks and improve quality of services provided.
Identify best practices and integrate Regulatory College Professional Practice Guidelines into daily practice. Providing a community perspective to the professional partnerships and networks with which Kaymar is engaged. Identify and implement educational/training opportunities in support of clinical best practice in the community setting.
PATIENT & CLINICIAN BILL OF OF RIGHTS
It is Kaymars’ policy to follow the Patient Bill of Rights outlined in the Long Term Care Act, 1994 c26. S.3.
Every person receiving service from Kaymar Rehabilitation has the following rights:
- To be treated in a respectful and courteous manner and to be free from mental, physical and financial abuse by the service provider.
- To have their dignity and right to privacy respected and to have their independence (autonomy) promoted.
- To be respected as an individual and be treated respectfully and sensitively with respect to their needs and preferences, including preferences based on ethnic, spiritual, linguistic, familial and cultural factors.
- To information about the community service provided to him or her and to be told who will be providing the community services.
- To participate in the service provider’s assessment of his or her requirements, as well as the evaluation and revision of the person’s plan of service.
- To give or refuse consent to the provision of any community service.
- To raise concerns or recommend changes in connection with the community service provided to him or her and in connection with policies and decisions that affect his or her interests, to the service provider, government officials or any other person, without fear of interference, coercion, discrimination or reprisal.
- To be informed of the laws, rules and policies affecting the operation of the service provider and to be informed in writing of the procedures for initiating complaints about the service provider.
- To have their records kept confidentially in accordance with the law.
Every Kaymar Rehabilitation clinician has the following rights:
- To be dealt with by the client in a courteous and respectful manner and to be free from verbal or physical abuse by the client.
- To have their privacy and dignity respected.
- To be informed in advance when appointments must be cancelled or postponed.
- To provide service in an environment that is secure and safe and to be advised of any potential risks to self or others that might exist and/or relate to delivery of services.
- To enforce the policies of the contracting agency, without fear of interference, coercion, discrimination or reprisal.
- To be informed of the laws, rules and policies affecting the delivery of the service and to be informed in writing of the procedures for delivering the service in a safe and effective manner.
Accessibility For Ontarians with Disabilities
Kaymar is committed to excellence in serving all patients including people with disabilities. Kaymar has developed policies pursuant to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Our commitment is to ensure every patient is given the same opportunity to access our services; this includes people who require service animals, the use of a wheelchair, accessible buildings, communication or assistive devices and other supports. See our full AODA customer service policy by clicking here.